Terms of service

Welcome to The Curious Co.
By accessing or using our website and purchasing from us, you agree to the following Terms of Service. Please read them carefully.

1. Overview

This website is operated by The Curious Co. Throughout the site, the terms “we,” “us,” and “our” refer to The Curious Co. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms.

If you do not agree to all terms and conditions, you may not access the website or use any services.

2. Products & Availability

All products are subject to availability. Many of our items are released in limited quantities and may not be restocked.

We reserve the right to:

  • Limit or refuse orders

  • Modify or discontinue products at any time

  • Change pricing without notice

Product images and descriptions are provided for guidance only. Actual colours or details may vary slightly.

3. Pre-Orders & Waitlists

Some items may be offered as pre-orders or via a waitlist.

By placing a pre-order, you acknowledge:

  • Estimated shipping dates are approximate

  • Delays may occur due to production or shipping

  • Pre-order purchases are subject to our refund policy

Waitlist sign-ups do not guarantee product availability.

4. Pricing & Payments

All prices are listed in AUD (Australian Dollars) unless otherwise stated.

We accept payments through Shopify’s secure payment providers. By completing a purchase, you confirm that all payment information provided is accurate and authorised.

5. Shipping

We ship orders according to the shipping options selected at checkout. Shipping times may vary depending on location and demand.

Once an order has been dispatched, we are not responsible for delays caused by carriers, customs, or external factors beyond our control.

6. Returns & Refunds

Due to the nature of our products, all sales are final unless an item arrives damaged or incorrect.

If there is an issue with your order, please contact us within 48 hours of delivery with clear photos so we can assist.

7. Intellectual Property

All content on this site — including images, designs, logos, text, and branding — is the property of The Curious Co. and may not be copied, reproduced, or used without written permission.

8. User Conduct

You agree not to:

  • Use our site for unlawful purposes

  • Attempt to interfere with website security

  • Copy, scrape, or exploit site content

We reserve the right to refuse service to anyone for any reason at any time.

9. Limitation of Liability

The Curious Co. is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Products are intended for general use only. Please follow care instructions and discontinue use if irritation occurs.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Updates will be effective immediately upon posting to the website.

11. Contact Information

For any questions regarding these Terms of Service, please contact us at:

hello@thecuriousco.org