Refund policy

Due to the nature of our products, including mystery, surprise and personalised selections, we do not offer returns, refunds or exchanges for change of mind.

Mystery & Surprise Products
Preferences provided when ordering are used to guide our selections but do not guarantee specific items, colours, characters or designs. Receiving an item you would not personally have chosen is not considered a fault where the product otherwise matches its description.

Damaged, Faulty or Incorrect Items
If you believe an item has arrived damaged, faulty or incorrect, please contact us at hello@thecuriousco.org with your order number and clear photos of the issue.

Please do not return an item without contacting us first.

Return Postage
Customers are responsible for arranging and paying the initial cost of returning items to us.

If, after assessment, the product is confirmed to have a fault covered by Australian Consumer Law, reasonable return postage costs will be reimbursed where required by law.

Original Shipping Charges
Original shipping charges are non-refundable except where a refund of those costs is required under Australian Consumer Law.

Partial Returns & Discounts
For partial returns, any discount applied to the original order may be allocated proportionally across the items. Refunds will reflect the amount actually paid for the returned item(s).

Australian Consumer Law
Nothing in this policy excludes or limits your rights under Australian Consumer Law.